Unit (2): Important Duties & Responsibilities for Cabin Crew
Cabin Crew Duties and Responsibilities
- Must be updated with manuals and circulars issued by the company.
- Be familiar with the crew procedures for the airport concerned.
- Be fully familiar with the handling of the aircraft emergency equipment.
- Report for duty one hour before flight departure time.
- After aircraft is parked, to leave the aircraft as soon as duties are completed to allow rapid ground handlings.
- Be familiar with the rules and regulations of each country, and if necessary, assist the passengers in filling out the form required. (Eg: White Card)
- Cabin Crew should follow the flight roster and avoid unnecessary changes.
- Any `trading’ of flights must be approved by the Crew Manager or Flight Operation Manager.
- The purpose of placing crew on standby at home is to ensure the availability of replacement of crew when needed.
- The standby duty period shall be from the operation of the first flight till the last flight.
- No alcoholic drink is to be consumed by flight and cabin crew at any time in public when he/she is in uniform.
- Direct breaches of this instruction will be rendering the offender liable to Disciplinary Action.
Travel and Health Documents
- The crew appointed on the regional flight should ensure that his travel documents including Passport, Visa and any necessary health papers are valid and current throughout the period of his service in the company and must be carried on all flights.
Taking of Medicine
Cabin crew should not fly whilst under the influence of these drugs ;
- 1) Anti-Biotics
- 2) Anti-Histamines
- 3) Soporifics
- 4) Air-sickness remedies
The risk of these drugs is particularly the effect of drowsiness or
sleepiness they can produce.
Cabin crew who feels unwell should inform the Crew Manager the
night before his/her schedules flight in which case the standby cabin
crew shall operate.
Medical leave has to be approved by the Crew Manager or Flight
Operation Manager and supported by a medical certification.
All uniformed cabin crew may use crew transport only when on duty.
Uniforms & Grooming
- The company uniforms are issued to all cabin crew and must be worn correctly at all times when on duty.
- Uniforms must not be worn after duty hours.
- It remains the property of the company and must be returned on termination of employment.
- No alternations to any part of the uniform to be made without the consent knowledge of the company.
- All uniforms are issued to all cabin crew on loan only and remain the property of the company.
- All cabin crew are responsible for keeping their uniforms in good conditions.
- Cabin crew shall not chew chewing-gum or betel nut while in uniforms.
- Crew are permitted to smoke only in crew lounge or while sitting down in a restaurant.
- Cabin crew, whether in or out of uniforms are representative of the airline they work for and as such should always exhibit exemplary manners and conduct.
- Hair should look clean and well groomed.
- Styles should be tidy and away from face.
- Hair should not be covered with too many accessories.
- Male crew should be clean shaven and hair neatly cut.
- Nails should be clean and polished at all times.
- Stockings/ socks should be worn at all times on duty.
- No extra jewelleries on hands and ears.
- Facial make-up must be worn while on duty and uniforms.
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